- Lib-virtual-ref - University of Manitoba Mailing Lists

Virtual Ref on Sunday Dec. 18
by Betty Braaksma 12 Dec '11

12 Dec '11

Hi everyone, Shaun will be away on Sunday Dec. 18. Can anyone cover some (or all) of his regular 1pm-9pm shift? Thanks Betty

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Virtual Reference Tuesday a.m.?
by braaksma＠cc.umanitoba.ca 06 Dec '11

06 Dec '11

Hi, is the regular Tuesday morning person available? I'm currently covering virtual reference & don't see anyone else logged on. thks Betty

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VR coverage needed for Tuesday Dec. 6
by braaksma＠cc.umanitoba.ca 01 Dec '11

01 Dec '11

Hi, Shaun will be away on Tuesday Dec 6, so we will need someone (or several someones) to cover his shift, which runs from 5-11pm. Please let me know if you're able to help out. thanks, Betty

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VR tip - transparent pixel links
by Janet Rothney 16 Nov '11

16 Nov '11

Hi all, Some of you may already know this, but I wanted to pass on a little tip I learned during my last VR shift. I had two patrons who were having trouble accessing articles through GetIt@UML; they were getting this link instead of the full text of the articles - http://sfxhosted.exlibrisgroup.com.proxy2.lib.umanitoba.ca/umanitoba/img/aj… The lovely Jen Funk informed me that this URL (both of my patrons asked about the "transparent pixel link") means that the patron has too many windows open with GetIt@UML info. If they close some and try again everything should be fine. Hope that helps, Janet Janet Rothney Dentistry Librarian Neil John Maclean Health Sciences Library University of Manitoba 789-3656 Janet_Rothney(a)umanitoba.ca http://libguides.lib.umanitoba.ca/health/

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VR unstaffed?
by Betty Braaksma 14 Nov '11

14 Nov '11

Just noticed that VR was offline at 1:25pm - I am currently covering, but have a meeting at 2:30. Betty

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Virtual Reference Ok now
by Betty Braaksma 07 Nov '11

07 Nov '11

Here's the latest tweet from Libraryh3lp: "Everything looks good now. If you are still having trouble, logout/in."

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Virtual ref problems
by Betty Braaksma 07 Nov '11

07 Nov '11

Good morning, Libraryh3lp is currently working on some access problems. I'll let you know when they report it's fixed. Betty

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Need help with VR shifts: November 14 & 15th
by Daisy Santos 02 Nov '11

02 Nov '11

I will be on away on November 14th & 15th and wondering if anyone would be willing to trade VR shifts with me. These are my shifts: Monday, November 14th from 10 am - 11 am AND/OR Tuesday, November 15th from 4 pm - 5 pm Daisy Santos, Library Assistant Reference & Research Services Neil John Maclean Health Sciences Library University of Manitoba 770 Bannatyne Avenue Winnipeg, MB R3E 0W3 Canada Tel 204-789-3518 Fax 204-789-3922 Home page: <http://libguides.lib.umanitoba.ca/health/> http://libguides.lib.umanitoba.ca/health/ Facebook page: <http://www.facebook.com/pages/Winnipeg-MB/University-of-Manitoba-Health-Sci ences-Libraries/98627719719> http://www.facebook.com/pages/Winnipeg-MB/University-of-Manitoba-Health-Scie nces-Libraries/98627719719 Twitter: <http://twitter.com/healthlibrary/> http://twitter.com/healthlibrary/

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VR at 11am today (Nov 2)
by Betty Braaksma 02 Nov '11

02 Nov '11

....was someone scheduled to be on at 11am?

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Poll: location of permalinks tutorials
by Betty Braaksma 31 Oct '11

31 Oct '11

New videos explaining how to find & use permalinks (or persistent/durable/premanent links) have been created, thanks to Lyle Ford and Katherine Penner. Where on the Libraries' website should the tutorial links go? I've created a poll in staff.lib for your vote: http://staff.lib.umanitoba.ca/node/3619 The poll will be active for today only, since we want to get this information on the website quickly. Thanks, Betty

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Virtual ref tonight
by Betty Braaksma 31 Oct '11

31 Oct '11

Hi everyone, Sorry for the short notice, but I've just learned that Shaun is not able to do this evening's virtual reference shift. He is scheduled from 5pm-11pm - can anyone cover some of that time? thanks! Betty

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Today's Libraryh3lp update
by braaksma＠cc.umanitoba.ca 27 Oct '11

27 Oct '11

There was a major outage of the libraryh3lp service yesterday, which may still be affecting things this morning. Here is a message from the administrators this morning: "Yes, there definitely was a problem this morning, probably related to the issue with coming back up from the Amazon [server] outage yesterday. We believe the service should be up now, and we're watching it very closely. If your service still isn't right, try to logout/in. If that doesn't fix it, give me a URL for one of your pages with a widget." If you're experiencing problems today, please let me know. thanks! Betty

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libraryh3lp problems today
by Betty Braaksma 26 Oct '11

26 Oct '11

Just FYI - the libraryh3lp administrators are reporting that there have been some stability issues with the system over the last hour or so. Please let me know if you encounter any problems, so I can report it to them. thanks Betty

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VR unstaffed
by Betty Braaksma 25 Oct '11

25 Oct '11

I just noticed that virtual reference is unstaffed. I am able to cover only until 12:45 thks Betty

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VR problem
by Daisy Santos 24 Oct '11

24 Oct '11

We are getting a "Service Unavailable" message when attempting to sign in to Library H3lp. Does anyone know what's happening? Daisy Santos, Library Assistant Reference & Research Services Neil John Maclean Health Sciences Library University of Manitoba 770 Bannatyne Avenue Winnipeg, MB R3E 0W3 Canada Tel 204-789-3518 Fax 204-789-3922 Home page: <http://libguides.lib.umanitoba.ca/health/> http://libguides.lib.umanitoba.ca/health/ Facebook page: <http://www.facebook.com/pages/Winnipeg-MB/University-of-Manitoba-Health-Sci ences-Libraries/98627719719> http://www.facebook.com/pages/Winnipeg-MB/University-of-Manitoba-Health-Scie nces-Libraries/98627719719 Twitter: <http://twitter.com/healthlibrary/> http://twitter.com/healthlibrary/

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Tuesday a.m. VR is covered
by Betty Braaksma 24 Oct '11

24 Oct '11

Thanks to Katherine for volunteering to fill in from 9-10am tomorrow!

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Coverage for Tuesday Oct 25
by Betty Braaksma 24 Oct '11

24 Oct '11

Good morning, Due to some computer problems, Bill W. may not be able to do the 9-10am virtual ref. shift tomorrow. Can anyone cover, just in case the problem can't be fixed in time? thanks Betty

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2:00 shift today
by Donna Sikorsky 21 Oct '11

21 Oct '11

The person who does the 2:00 VR shift is not in today. I have a meeting and cannot continue beyond my designated 2:00 end time. If someone is able to cover the hour, please do so. Donna Donna Sikorsky, BA, MLIS Acting Reference Librarian E.K. Williams Law Library University of Manitoba 224 Dysart Road Winnipeg, MB R3T 2N2 Tel.: 204.474.6372 Fax: 204.474.7582 E-mail: donna_sikorsky(a)umanitoba.ca

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Texting problems in VR today
by Betty Braaksma 19 Oct '11

19 Oct '11

Hi everyone, It looks like there may be a problem with the SMS gateway, which handled incoming text messages from phones. They're coming in as batches of several texts all at once, which suggests to me they might have been backlogged & then are cleared. I've reported it to LETS and am awaiting further information. thks Betty

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Virtual reference unmanned
by Lorna Cameron 17 Oct '11

17 Oct '11

Hi, I just had to log off and noticed there is nobody covering right now. Lorna

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Re: Virtual Reference Shift
by Cathy Mudry 13 Oct '11

13 Oct '11

Hi, Would anyone be available to do a Virtual Reference shift on October 21, 2011 2:00 p.m. - 3:00 p.m.. I will do your next Virtual Reference Shift. Thank you, Cathy Mudry St. John's College Library Supervisor 92 Dysart Road Winnipeg, Manitoba R3T 2M5 (204) 474-8542

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Wednesday Oct 12 update
by Betty Braaksma 04 Oct '11

04 Oct '11

Thanks to Katherine for taking my shift next week. Betty

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Shift for Wednesday October 12 - help needed
by Betty Braaksma 04 Oct '11

04 Oct '11

Hi, Can anyone do my Wednesday October 12 shift from 1pm-2pm? i have an all-day meeting that day. thanks, Betty

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Unruly patron
by mulvey＠cc.umanitoba.ca 28 Sep '11

28 Sep '11

Hello everyone, I encountered a rather foul-mouthed individual between five and six o'clock this evening. He/she began the session requesting biographical information about Louis Riel. After demanding the information, the person adopted some pretty colourful language. I closed the session tab, but the person returned. Although fairly rare, I thought I'd pass along the information in case the person decides to reappear at another time of day. Regards, Shaun

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strange VR questions
by Daisy Santos 20 Sep '11

20 Sep '11

Just and FYI to other Library H3lp staff. We have been receiving "prank calls" this afternoon. Someone has been asking odd and personal questions. Daisy Santos, Library Assistant Reference & Research Services Neil John Maclean Health Sciences Library University of Manitoba 770 Bannatyne Avenue Winnipeg, MB R3E 0W3 Canada Tel 204-789-3518 Fax 204-789-3922 Home page: <http://umanitoba.ca/libraries/health/> http://umanitoba.ca/libraries/health/ Facebook page: <http://www.facebook.com/pages/Winnipeg-MB/University-of-Manitoba-Health-Sci ences-Libraries/98627719719> http://www.facebook.com/pages/Winnipeg-MB/University-of-Manitoba-Health-Scie nces-Libraries/98627719719 Twitter: <http://twitter.com/healthlibrary/> http://twitter.com/healthlibrary/

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