- Lib-virtual-ref - University of Manitoba Mailing Lists

FW: Important: LibChat Widget Updates Coming Soon!
by Wei Xuan 28 Jun '17

28 Jun '17

Hi, FYI. Springshare is going to update LibChat next week. For our current UML LibChat widgets, we use CSS to get a bigger font. We will not be able to customize the new widget until the update has been implemented. As a result, the font might be smaller for the first few days after the update. Cheers, Wei From: Springshare [mailto:news@springshare.com] Sent: Wednesday, June 28, 2017 1:48 PM To: Wei Xuan <Wei.Xuan(a)umanitoba.ca> Subject: Important: LibChat Widget Updates Coming Soon! [https://gallery.mailchimp.com/4013b2c841b27f245aff322f3/images/4f1ac93f-bb2…]<http://springshare.us1.list-manage1.com/track/click?u=4013b2c841b27f245aff3…> View email in your browser<http://mailchi.mp/springshare/important-libchat-widget-updates-coming-soon?…> This email was sent to all LibAnswers Admin & Regular users to ensure someone at each site is aware of this information for the upcoming code update on July 5th & 6th, 2017. Hello Wei, We have an exciting LibChat update coming up on July 5, 2017 (European servers) and July 6, 2017 (U.S. servers - all sites outside of Europe)! The key points to take away are: the new widgets are awesome and you don’t need to do anything to start using them! If you have customized any widgets using the Custom CSS option, though, you will need to update that CSS post-release. More on that is below. New Widget Features: The whole user interface for the patron side has been updated, and we've incorporated a few great new features for operators, too! The update is automatic and existing settings transfer seamlessly into the new widgets. You don't have to lift a finger...unless you'd like to take advantage of the new widget options. If that's the case, simply edit the existing widget in your LibAnswers system and save. Boom, your live widget is updated! :) Operators: * Request contact info (email/SMS) at any time - at the start of the chat, during, or at the end. * Send a LibCal<http://springshare.us1.list-manage1.com/track/click?u=4013b2c841b27f245aff3…> My Scheduler link at any time during a chat - a link to your own appointment scheduler, or the general system link. Patrons: * Updated patron-side layout is a more familiar messaging view. * Integrated Librarian / Department profile pictures. * Feedback form is incorporated into the chat area, like a new message from the operator. * If the user is disconnected or opts for follow-up at the end of a chat, the contact info option appears (if not already filled out) and a ticket is created in the system. There's also a new Floating widget, which allows you to have a simple chat icon at the bottom of the screen that opens up to full screen height when clicked. Keep an eye on our blog<http://springshare.us1.list-manage.com/track/click?u=4013b2c841b27f245aff32…> for more information about this release, including more on the Floating widget & other updates! Current LibChat Widget [https://gallery.mailchimp.com/4013b2c841b27f245aff322f3/images/bde64935-6a6…] New LibChat Widget [https://gallery.mailchimp.com/4013b2c841b27f245aff322f3/images/d4342df3-f6a…] Custom CSS Updates Required Here's the part where you may have take some action: If you customized any of your LibChat widgets using the Custom CSS option, you'll need to update those widgets sometime after the new code rolls out on July 5th / 6th. How do I know if I'm using Custom CSS in my widgets? * Head on over to LibChat > LibChat Widgets in your LibAnswers system. * Edit a widget. * Check the Widget Appearance section > Custom CSS box. [Location of Custom CSS field.] If you did not customize your LibChat widgets using the Custom CSS field, you do not need to do anything...unless you want to take advantage of the new options, that is. Current settings will transfer seamlessly into the new widgets. If you'd like to use the new options, simply edit your widget in your LibAnswers system. If you did use the Custom CSS field: * If you targeted the existing widget's classes to make CSS changes, it'll simply look like the default chat after the rollout. How? The CSS class names all changed, so what you're currently targeting doesn't exist in the new widgets. Your widgets will simply display the default look. * If you targeted general HTML tags (like divs)...well, you'll want to take a look post-roll out, as that could have an unintended effect with the new widget code. Take advantage of the new widget options / adjust your widget's Custom CSS within the LibAnswers > LibChat > LibChat Widgets area; you do not need to update anything on the pages where your chat widgets are embedded. They'll automatically update after you save your changes in your LibAnswers system. While it's a good idea to check your widgets after the roll out, you do not have to update the CSS immediately if you find it's not affecting the look of your widgets. Thanks for your attention to this LibChat widget change notification...and as always, thanks for being on board! If you have any questions, just let us know<http://springshare.us1.list-manage.com/track/click?u=4013b2c841b27f245aff32…>. The Springshare Team [Facebook]<http://springshare.us1.list-manage.com/track/click?u=4013b2c841b27f245aff32…> Facebook<http://springshare.us1.list-manage2.com/track/click?u=4013b2c841b27f245aff3…> [Twitter]<http://springshare.us1.list-manage.com/track/click?u=4013b2c841b27f245aff32…> Twitter<http://springshare.us1.list-manage.com/track/click?u=4013b2c841b27f245aff32…> [Website]<http://springshare.us1.list-manage.com/track/click?u=4013b2c841b27f245aff32…> Website<http://springshare.us1.list-manage2.com/track/click?u=4013b2c841b27f245aff3…> You received this email because you have an account in one of Springshare's web apps. To unsubscribe from these mailings use the "Unsubscribe" link below, but doing so will cause you to miss out on our SpringyNews Newsletter and important feature or service announcements in the future. unsubscribe from this list<http://springshare.us1.list-manage.com/unsubscribe?u=4013b2c841b27f245aff32…>. Springshare 801 Brickell Ave, Suite 900 Miami, FL 33131 Add us to your address book<http://springshare.us1.list-manage.com/vcard?u=4013b2c841b27f245aff322f3&id…> Copyright © 2017 Springshare, All rights reserved. [Facebook]<http://springshare.us1.list-manage1.com/track/click?u=4013b2c841b27f245aff3…> Facebook<http://springshare.us1.list-manage.com/track/click?u=4013b2c841b27f245aff32…> [Twitter]<http://springshare.us1.list-manage.com/track/click?u=4013b2c841b27f245aff32…> Twitter<http://springshare.us1.list-manage.com/track/click?u=4013b2c841b27f245aff32…> [Website]<http://springshare.us1.list-manage1.com/track/click?u=4013b2c841b27f245aff3…> Website<http://springshare.us1.list-manage.com/track/click?u=4013b2c841b27f245aff32…>

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VR shift this Friday at noon?
by Matthew Renaud 29 May '17

29 May '17

Hi everyone, Is there anyone available to grab my noon-1pm VR shift this Friday? I'd like to attend the information literacy session at Bannatyne, if possible. Thank you! Matthew Renaud, BA (Hon.), MA, MLIS Acting Liaison Librarian E.K. Williams Law Library University of Manitoba 224 Dysart Road Winnipeg MB R3T 2N2 204.474.6371 matthew.renaud(a)umanitoba.ca<mailto:matthew.renaud@umanitoba.ca>

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2-3pm and 3-4pm on May 25th
by Ellen Tisdale 27 Apr '17

27 Apr '17

Hi everyone, If there's anyone available who is not planning on going to the Librarians' Council on May 25th, I'm hoping to trade two VR shifts that are right in that time slot: 2-3pm and 3-4pm. Thanks! Ellen -- Ellen Tisdale Reference Librarian Elizabeth Dafoe Library University of Manitoba (204) 474-7132

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AskUS Schedule updates
by Bill Poluha 21 Apr '17

21 Apr '17

Hello, I just updated the Winter Schedule to reflect a revised Friday rotation (April 21 and 28) and also an extension of VR service to April 30 (it was originally set to April 28). The Spring/Summer 2017 Schedule with Friday Rotations is now finalized and posted. https://staff.lib.umanitoba.ca/vrschedule Should you have any questions, don’t hesitate to contact me. Regards, Bill VR Coordinator Bill Poluha | Librarian, Sciences and Technology Library | University of Manitoba | 204.293.5635 Liaison for: Astronomy<http://libguides.lib.umanitoba.ca/astronomy>, Physics<http://libguides.lib.umanitoba.ca/physics>, and Statistics<http://libguides.lib.umanitoba.ca/statisticsscitech>

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Explanation about the refund via online fee payment system
by Wei Xuan 11 Apr '17

11 Apr '17

Hi, Although Access Services Supervisor is supposed to process the actual refund when an item is returned within one year of the due date and has been paid for using the online fee payment system, (https://staff.lib.umanitoba.ca/index.php?q=node/7109), please forward those refund requests to the Libraries Systems department until further notice. The refund will be processed in the following way: 1. The Libraries receives a refund request from a patron who has made a payment via the online fee payment system ("Pay Fines & Fees Online"). 2. The circulation supervisor confirms the refund that the student is entitled to according to circulation policies and forward it with the request to LS. 3. LS checks in Alma and Beanstream to ensure information about the payment is accurate. 4. Once confirmed, LS forwards the request, especially the entitled refund to Krys Rowinski. Krys will refund the patron the entitled amount of money and notify LS when the refund is processed in Beanstream. 5. LS waives the credit that the patron gets in Alma related to the payment, notifies the patron about the refund and let the library supervisor know that the case is closed. If the refund request is received through virtual reference, VR staff should forward the request to the circulation supervisor in the library to which the item belongs. The circulation will work on it in Step 2. If the refund request is sent to LS or Financial Office from the patron, it should be forwarded to the circulation supervisor in the library to which the item belongs. The circulation will work on it in Step 2. This email is meant to clarify how information should be communicated and each unit's duty in this process. Cheers, Wei XUAN | Head, Libraries Systems | University of Manitoba Libraries | 204-474-6710

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Fw: NJM Library CLOSED Sunday, April 9
by Sherri Vokey 09 Apr '17

09 Apr '17

-- Sherri Vokey, M.A., MLIS Head, Neil John Maclean Health Sciences Library University of Manitoba http://libguides.lib.umanitoba.ca/health ~ phone: 204-789-3843 book an appointment: http://goo.gl/d4UGqB ________________________________ From: Sherri Vokey Sent: April 9, 2017 4:01:23 PM To: Kerry Macdonald; Donna Sikorsky; Nicole Michaud-Oystryk; Emma Popowich; Christine Shaw; Mary Lochhead; Ada Ducas; Bill Poluha Cc: Mary-Jo Romaniuk; Nadia Burtniak; Eileen Konrad; Daisy Santos Subject: Fw: NJM Library CLOSED Sunday, April 9 This message was sent to Lib-All this morning per instructions (https://staff.lib.umanitoba.ca/index.php?q=libraryhoursunforseen), but I'm hearing from several people that they did not receive it. I don't know why it didn't go through. My apologies to staff and units who were not aware today. Sherri ________________________________ From: Sherri Vokey Sent: April 9, 2017 10:12:29 AM To: lib-all-bounces(a)lists.umanitoba.ca Subject: NJM Library CLOSED Sunday, April 9 Due to unforeseen circumstances, the NJM Library will be closed today, Sunday April 9. -- Sherri Vokey, M.A., MLIS Head, Neil John Maclean Health Sciences Library University of Manitoba http://libguides.lib.umanitoba.ca/health ~ phone: 204-789-3843 book an appointment: http://goo.gl/d4UGqB

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health database selector tool
by Nicole Askin 31 Mar '17

31 Mar '17

Hi all, I wanted to share with you a database selector tool that might be helpful for non-HSL folks doing VR with patrons with health-related questions: https://www.surveymonkey.com/r/D8P6G6P Let me know if you find this useful or have suggestions. Thanks to Stefania Zimarino, Janice Winkler and Ellen Tisdale for their excellent feedback on an earlier iteration. Best, Nicole Nicole Askin Seven Oaks General Hospital Library 204-632-3107 nicole.askin(a)umanitoba.ca<mailto:nicole.askin@umanitoba.ca> Scheduler: http://lib.umanitoba.libcal.com/appointment/13167

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VR coverage needed for April 5, 9-10am
by Ellen Tisdale 30 Mar '17

30 Mar '17

Hi everyone, Is anyone available to take my VR shift on April 5th 9am-10am? I have a staff meeting to attend during that slot. Thanks, Ellen -- Ellen Tisdale Reference Librarian Elizabeth Dafoe Library University of Manitoba (204) 474-7132

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COVERED RE: VR Coverage Apr 26 9-10
by Janice Winkler 24 Mar '17

24 Mar '17

Hi, This is now covered. Big thanks to Sherri! Have a nice weekend everyone! Best, Janice Janice Winkler Reference Librarian Elizabeth Dafoe Library, University of Manitoba Libraries (204) 474-9977 From: lib-virtual-ref-bounces(a)lists.umanitoba.ca [mailto:lib-virtual-ref-bounces@lists.umanitoba.ca] On Behalf Of Janice Winkler Sent: March-24-17 9:13 AM To: lib-virtual-ref(a)lists.umanitoba.ca Subject: [Lib-virtual-ref] VR Coverage Apr 26 9-10 Hi all, Would anyone not attending Librarians' Council April 26 be available to cover my 9-10 VR that day? I would be happy to trade. Thanks for considering! Best, Janice Janice Winkler Reference Librarian Elizabeth Dafoe Library, University of Manitoba Libraries (204) 474-9977

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VR Coverage Apr 26 9-10
by Janice Winkler 24 Mar '17

24 Mar '17

Hi all, Would anyone not attending Librarians' Council April 26 be available to cover my 9-10 VR that day? I would be happy to trade. Thanks for considering! Best, Janice Janice Winkler Reference Librarian Elizabeth Dafoe Library, University of Manitoba Libraries (204) 474-9977

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