EpiData-list July 2021

epidata-list@lists.umanitoba.ca

1 participants
4 discussions

Re: [EpiData-list] Problems installing v 4.6.0.6 on Mac Also

by EpiData development and support

This is normal macOS behavior when first trying to run software that does not come from the app store. You must right click (or ctrl-click) on the app icon and choose open. You may have to do this twice for each app. Jamie

2 years, 9 months

Problems installing v 4.6.0.6 on Mac Also

by EpiData development and support

When trying to install new version on MacOC Catalina (10.15.7) fails too. "EpiDataAnalysis App cannot be installed because the Developer cannot be confirmed. MacOS cannot ensure that the program does not contain Malware" This happens both to Manager and Analysis installers (haven´t checked Entry Client) Same result regardless program security unlocked in settings. Regards, vegard Hogli

2 years, 9 months

Re: [EpiData-list] Problems installing Epidata 4.6.0.6 on Windows 10 Home

by EpiData development and support

Hi, Thanks for your reply! Unfortunately, I receive the same error message in the Event viewer when I download the zip-file, unzip it to a folder and then click the exe file. Best wishes, Johanna Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

2 years, 9 months

Problems installing Epidata 4.6.0.6 on Windows 10 Home

by EpiData development and support

Hi, I’m having trouble installing and opening EpiData Manager and EntryClient 4.6.0.6 on a brand new Windows 10 Home laptop. After completing the ‘All in one installer’ process, double clicking the shortcut icons does not open any application. On checking the Windows Application Logs, I see the following error message for both Manager and Client: Faulting application name: epidatamanager.exe, version: 4.6.0.6, time stamp: 0x00000000 Faulting module name: libeay32.dll, version: 1.0.2.5, time stamp: 0x56618848 Exception code: 0xc0000005 Fault offset: 0x000000000000ca23 Faulting process ID: 0x2584 Faulting application start time: 0x01d7686c70eb6c7f Faulting application path: C:\Program Files\EpiData\epidatamanager.exe Faulting module path: C:\Program Files\EpiData\libeay32.dll Report ID: 5ea1974a-9f7a-435c-90ac-006cc7a19264 Faulting package full name: Faulting package-relative application ID: I have switched off all anti-virus software but this also didn’t fix the problem. Has anyone else encountered this problem? Does anyone have any suggestions on how to fix this problem? Thanks so much in advance! Regards, Johanna Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

2 years, 9 months

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EpiData-list July 2021