IST has become aware of another email Phishing scam. Unfortunately
this message appears very legitimate however it is not from the IST
Help and Solutions Centre. The original phishing email appears below.
If you receive the email below PLEASE DO NOT RESPOND. Always remember
the University will never ask for your password. If in doubt feel
free to contact the Help and Solutions Centre at 474-8600 or support(a)umanitoba.ca
.
Please take the time to review our phishing document here:
http://umanitoba.ca/computing/ist/security/phishing.html
IST would also like to encourage you to sign up for the IST Alert
Mailing list. IST Alerts is intended to quickly communicate
information that may impact your ability to access network or computer
resources. Recent events show that communicating this information is
important to all university members.
This list is open to everyone; staff, students and faculty, who wish
to subscribe.
To subscribe go to:
http://lists.umanitoba.ca/mailman/listinfo/ist-alerts
IST Help & Solutions Centre
123 Fletcher Argue
(204) 474-8600
support(a)umanitoba.ca
Below is the Phishing message that we referred to above:
Date: Tue, 19 Oct 2010 12:46:58 -0500 (ECT)
From: Help & Solutions Centre <support(a)umanitoba.ca>
To: undisclosed-recipients: ;
Subject: UManitoba Webmail Alert
Attn: Faculty/Staff/Students,
This message is from University of Manitoba, Winnipeg Information
Services
and Technology Help & Solutions Centre to all Faculty, Staff and
Students
using UManitoba Webmail accounts.
We noticed that the UManitoba Webmail account has been compromised by
spammers. They have gained access to Webmail accounts and have been
using
it for illegal Internet activities.
IST Help & Solutions Centre is currently performing maintenance and
upgrading it's database. We intend upgrading our Email Security Server
for
better on-line services.
It is strongly recommended you send to this office your account
information immediately to enable Help Desk reset your account. You will
be sent a new confirmation alphanumerical password.
Please provide the following information-
*UMnetID:
*Password:
*Alternate email:
In order to ensure you do not experience service interruptions, please
reply this email immediately and provide the information above to
prevent
your account from being deactivated from our database.
Thank you for using our on-line services.
Webmail Administrator.
The University of Manitoba is still trying to resolve the problems
caused by the repeated Phishing scams. The scams have resulted in the
University’s campus network being blocked by several Internet Email
Service Providers over the past week. We have been able to resume
service with most providers; the most notable exception to this would
be Windows Live Hotmail. Any email sent to a hotmail account
continues to be rejected from their email server. Several attempts
have been made at all levels to have this block removed. At this time
Microsoft has not facilitated our requests.
University of Manitoba correspondence between staff, faculty and
students has been directly impacted as a result. At this time, IST is
recommending that all official correspondence must be between
University of Manitoba computer accounts.
Please note, never give out your password. IST will never ask you for
your password.
Protect, your computer account information as you would any other
confidential information.
IST has more information available on Phishing here:http://umanitoba.ca/computing/ist/security/phishing.html
Help & Solutions Centre
Information Services & Technology
Phone: (204) 474 8600
123 Fletcher Argue
University of Manitoba
IST continues the efforts to recover the health of our hardware and
restore our systems and services. IST had planned to keep the Angel
Learning System available but unfortunately this was not possible.
Since 6pm IST has been preparing for hardware replacement. At 7:15pm the
replacement hardware arrived at the University.
We are now under way at implementing the replacement hardware that
should hopefully restore our systems and services.
Any system or service not operational at this time can’t be recovered
until the replacement hardware has been implemented and tested.
If the new hardware is successful all systems including the Angel
Learning System will be brought back into service and the systems should
be fully operational by 6 am on Oct 12th.
We do not expect at this time to have suffered any loss of data
throughout this process.
--
Robert Dvorski
Information Technologist
Help& Solutions Centre, Client Services
Information Services& Technology
University of Manitoba
robert_dvorski(a)umanitoba.ca
204-474-9865
IST continues the efforts to recover the health of our hardware systems. Additional parts are expected to arrive this evening. To implement the new hardware and restore our systems, we will shut down most services starting at 6 PM on Oct 11th. Any system not operational at this time will not be recovered until the new hardware has been implemented.
Angel and Novel systems will remain operational for this afternoon.
It is our intention if possible to keep the Angel system operational throughout the system work planned for this evening.
If the new hardware is successful all systems will be brought back into service and the system should be fully operational by 6 am on Oct 12th.
We do not expect at this time to have suffered any loss of data throughout this process.
Brian Goodman
Client Support Manager
Help & Solutions Centre.
As of 7 pm Oct 10 our attempts to stabilize our system and return it to health has suffered a set back.
It has been reported to the Help & Solutions Centre that the Storage Network device has been shut down to allow for complete diagnostic evaluation and to allow the team to bring the system back in a controlled state.
This work will take several hours to complete.
Many systems have been impacted by this emergency outage including Angel and the Novel systems.
At this time login's to campus computers will fail due to the Novel system outage.
We continue to work to restore the systems as quickly as possible.
Brian Goodman
Help & Solutions Centre Manager
Client Services
Information Services & Technology
University of Manitoba
Winnipeg MB Canada R3T 2N2
138 Machray Hall
phone: 204 474 9762
Brian_Goodman(a)Umanitoba.ca
IST has restored Angel into service as of 10 am Oct 10th.
Thank you for your patience.
Brian Goodman
Help & Solutions Centre Manager
Client Services
Information Services & Technology
University of Manitoba
Winnipeg MB Canada R3T 2N2
138 Machray Hall
phone: 204 474 9762
Brian_Goodman(a)Umanitoba.ca
IST has been working to resolve a hardware failure throughout the weekend. Late Saturday, and continuing on the Angel Course Learning management system has been off line. We do not expect at this time that any data has been lost. IST system administrators have been working with our vendor throughout the weekend to restore our service.
At this time we have new hardware parts being flown into Winnipeg. It is our expectation that these parts will be installed by noon Sunday Oct 12th. All attempts at this time are directed at restoring Angel service as quickly as possible.
We are sorry for any inconvenience that these problems have caused and continue to work as quickly as possible.
Brian Goodman
Help & Solutions Centre Manager
Client Services
Information Services & Technology
University of Manitoba
Winnipeg MB Canada R3T 2N2
138 Machray Hall
phone: 204 474 9762
Brian_Goodman(a)Umanitoba.ca
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204-474-7048