October 2010 - all-students - University of Manitoba Mailing Lists

Warning new Phishing scam circulating
by all-students＠lists.umanitoba.ca 19 Oct '10

19 Oct '10

IST has become aware of another email Phishing scam. Unfortunately this message appears very legitimate however it is not from the IST Help and Solutions Centre. The original phishing email appears below. If you receive the email below PLEASE DO NOT RESPOND. Always remember the University will never ask for your password. If in doubt feel free to contact the Help and Solutions Centre at 474-8600 or support(a)umanitoba.ca . Please take the time to review our phishing document here: http://umanitoba.ca/computing/ist/security/phishing.html IST would also like to encourage you to sign up for the IST Alert Mailing list. IST Alerts is intended to quickly communicate information that may impact your ability to access network or computer resources. Recent events show that communicating this information is important to all university members. This list is open to everyone; staff, students and faculty, who wish to subscribe. To subscribe go to: http://lists.umanitoba.ca/mailman/listinfo/ist-alerts IST Help & Solutions Centre 123 Fletcher Argue (204) 474-8600 support(a)umanitoba.ca Below is the Phishing message that we referred to above: Date: Tue, 19 Oct 2010 12:46:58 -0500 (ECT) From: Help & Solutions Centre <support(a)umanitoba.ca> To: undisclosed-recipients: ; Subject: UManitoba Webmail Alert Attn: Faculty/Staff/Students, This message is from University of Manitoba, Winnipeg Information Services and Technology Help & Solutions Centre to all Faculty, Staff and Students using UManitoba Webmail accounts. We noticed that the UManitoba Webmail account has been compromised by spammers. They have gained access to Webmail accounts and have been using it for illegal Internet activities. IST Help & Solutions Centre is currently performing maintenance and upgrading it's database. We intend upgrading our Email Security Server for better on-line services. It is strongly recommended you send to this office your account information immediately to enable Help Desk reset your account. You will be sent a new confirmation alphanumerical password. Please provide the following information- *UMnetID: *Password: *Alternate email: In order to ensure you do not experience service interruptions, please reply this email immediately and provide the information above to prevent your account from being deactivated from our database. Thank you for using our on-line services. Webmail Administrator.

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University of Manitoba Email Issues
by all-students＠lists.umanitoba.ca 15 Oct '10

15 Oct '10

The University of Manitoba is still trying to resolve the problems caused by the repeated Phishing scams. The scams have resulted in the University’s campus network being blocked by several Internet Email Service Providers over the past week. We have been able to resume service with most providers; the most notable exception to this would be Windows Live Hotmail. Any email sent to a hotmail account continues to be rejected from their email server. Several attempts have been made at all levels to have this block removed. At this time Microsoft has not facilitated our requests. University of Manitoba correspondence between staff, faculty and students has been directly impacted as a result. At this time, IST is recommending that all official correspondence must be between University of Manitoba computer accounts. Please note, never give out your password. IST will never ask you for your password. Protect, your computer account information as you would any other confidential information. IST has more information available on Phishing here:http://umanitoba.ca/computing/ist/security/phishing.html Help & Solutions Centre Information Services & Technology Phone: (204) 474 8600 123 Fletcher Argue University of Manitoba

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Emergency Repair Information and Update - Angel Notification
by all-students＠lists.umanitoba.ca 11 Oct '10

11 Oct '10

IST continues the efforts to recover the health of our hardware and restore our systems and services. IST had planned to keep the Angel Learning System available but unfortunately this was not possible. Since 6pm IST has been preparing for hardware replacement. At 7:15pm the replacement hardware arrived at the University. We are now under way at implementing the replacement hardware that should hopefully restore our systems and services. Any system or service not operational at this time can’t be recovered until the replacement hardware has been implemented and tested. If the new hardware is successful all systems including the Angel Learning System will be brought back into service and the systems should be fully operational by 6 am on Oct 12th. We do not expect at this time to have suffered any loss of data throughout this process. -- Robert Dvorski Information Technologist Help& Solutions Centre, Client Services Information Services& Technology University of Manitoba robert_dvorski(a)umanitoba.ca 204-474-9865

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Emergency Repair Information and Update
by all-students＠lists.umanitoba.ca 11 Oct '10

11 Oct '10

IST continues the efforts to recover the health of our hardware systems. Additional parts are expected to arrive this evening. To implement the new hardware and restore our systems, we will shut down most services starting at 6 PM on Oct 11th. Any system not operational at this time will not be recovered until the new hardware has been implemented. Angel and Novel systems will remain operational for this afternoon. It is our intention if possible to keep the Angel system operational throughout the system work planned for this evening. If the new hardware is successful all systems will be brought back into service and the system should be fully operational by 6 am on Oct 12th. We do not expect at this time to have suffered any loss of data throughout this process. Brian Goodman Client Support Manager Help & Solutions Centre.

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System Hardware Failure had returned.
by all-students＠lists.umanitoba.ca 10 Oct '10

10 Oct '10

As of 7 pm Oct 10 our attempts to stabilize our system and return it to health has suffered a set back. It has been reported to the Help & Solutions Centre that the Storage Network device has been shut down to allow for complete diagnostic evaluation and to allow the team to bring the system back in a controlled state. This work will take several hours to complete. Many systems have been impacted by this emergency outage including Angel and the Novel systems. At this time login's to campus computers will fail due to the Novel system outage. We continue to work to restore the systems as quickly as possible. Brian Goodman Help & Solutions Centre Manager Client Services Information Services & Technology University of Manitoba Winnipeg MB Canada R3T 2N2 138 Machray Hall phone: 204 474 9762 Brian_Goodman(a)Umanitoba.ca

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Angel Service restored
by all-students＠lists.umanitoba.ca 10 Oct '10

10 Oct '10

IST has restored Angel into service as of 10 am Oct 10th. Thank you for your patience. Brian Goodman Help & Solutions Centre Manager Client Services Information Services & Technology University of Manitoba Winnipeg MB Canada R3T 2N2 138 Machray Hall phone: 204 474 9762 Brian_Goodman(a)Umanitoba.ca

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Emergency System Hardware Problem impacting Angel Course Management Learning System
by all-students＠lists.umanitoba.ca 10 Oct '10

10 Oct '10

IST has been working to resolve a hardware failure throughout the weekend. Late Saturday, and continuing on the Angel Course Learning management system has been off line. We do not expect at this time that any data has been lost. IST system administrators have been working with our vendor throughout the weekend to restore our service. At this time we have new hardware parts being flown into Winnipeg. It is our expectation that these parts will be installed by noon Sunday Oct 12th. All attempts at this time are directed at restoring Angel service as quickly as possible. We are sorry for any inconvenience that these problems have caused and continue to work as quickly as possible. Brian Goodman Help & Solutions Centre Manager Client Services Information Services & Technology University of Manitoba Winnipeg MB Canada R3T 2N2 138 Machray Hall phone: 204 474 9762 Brian_Goodman(a)Umanitoba.ca

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IST is removing Trend Anti-Virus software
by all-students＠lists.umanitoba.ca 06 Oct '10

06 Oct '10

The University is in the process of making changes to computer anti virus services. Student users will be required to obtain their own anti virus protection. Computers on Campus offers discounted versions of Kaspersky Anti-Virus for this purpose, as well as other products. Your Internet provider may already make security products available for your home use. If you require more information please contact the Help and Solutions Center at (204) 474-8600 or send email to support(a)umanitoba.ca For information on what your Internet provider may offer: Shaw customers can check here: http://shawsecure.shaw.ca/ MTS customers can check here: http://www.mts.ca/zonealarm Bell Canada customers can check here: http://internet.bell.ca/index.cfm?method=content.view&content_id=17567 Rogers customers can check here: http://www.rogers.com/web/content/internet_security-features/ Telus customers can check here http://telus.com/portalWeb/appmanager/cpPortal/consumerPortal?_nfpb=true&_p…

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UM Student Health 101 - October 2010 issue
by all-students＠lists.umanitoba.ca 05 Oct '10

05 Oct '10

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Save 12% on All Your Food!
by all-students＠lists.umanitoba.ca 05 Oct '10

05 Oct '10

Save as much as $443 this year! Click the link below to find out how you can Save 12% on food, including STARBUCKS, Tim Hortons, Subway and more! http://www.campusdish.com/NR/rdonlyres/1C9C9DC8-CAA3-4706-8229-43E3A04CD363… Please feel free to contact us should you have any questions. University of Manitoba Food Services Arthur V. Mauro Residence 120 Dafoe Road 204-474-7048

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